boards.servelocity.net

supportquestions · Joined: 19 Nov 2004 Posts: 69

Hi !

We're interested to know how we might be able to improve our servers and to know whether you would feel able to recommend our servers to your friends or collegues?

Our aim is to provide advanced virtual dedicated servers that provide a very high level of functionality at a very affordable price in the marketplace.

BUT it is not our thoughts that count - it's yours - and it's from your thoughts we can improve our virtual dedicated servers.
Our best suggestions for improvement to make our servers what they are today have almost all come from customer feedback.

We're there going to run a poll.

If you could spare the time to vote in this poll or add comments to this post on what you'd like to see it would be very much appreciated.
We probably can't implement every suggestion but we'll see what we can do.

Enjoy your servers!

Best wishes

Servelocity.co.uk

sailor · Joined: 16 Nov 2004 Posts: 14

Yes - would definitely recommend this product.

ninja · Posted: Mon Dec 13, 2004 11:57 pm Post subject:

great - thanks sailor - Servelocity

Fenix · Posted: Wed Dec 22, 2004 8:41 pm Post subject:

Excellent service, excellent price. I was going to buy an ircd shell from a company £7/mo, 2gb /bw month and 50mb disk space. Then i found Servelocity.

Servelocity = Number 1 hosting provider in my books Wink

_________________
http://fenixnet.eu

:LJ: · Joined: 21 Dec 2004 Posts: 426

Already recommended you, but my only suggestion (and that of many ppl round here) is regarding memory and swap space on the Value Server - and I think you know what I'm going to say Wink

ninja · Posted: Thu Dec 23, 2004 12:28 am Post subject:

Thanks for your feedback!

You have a point definitely.

But we're just keeping it reasonably tight for the 80-90% of users who just run apache and a static site or two on Servelocity Value so we have memory available for those who want to do a bit more but still fall broadly within the Value package. i.e. light but more memory hungry applications

We have more flexibility with the economics of the Developer and Professional Servers.

I'm pretty sure that swap allocations will be a no-no with the developers but I'll ask for you.

- Servelocity

:LJ: · Joined: 21 Dec 2004 Posts: 426

Thanks Chris - I'm just thinking that if we could use swap space of our own, it'd save you guys a lot of "heeeellllllp" requests from the forums Wink

ninja · Posted: Thu Dec 23, 2004 12:44 am Post subject:

Thanks. We're all for users helping themselves and each other as you know, that's our philosophy Smile

Potentially high levels of disk access isn't good for our superservers though even with the high spec 10k SCSI drives in RAID 5 that we use - (They don't make 146GB 15k ones yet) as swap access still has to go through the CPUs and is latent therefore it has great potential to load the box unnecessarily and give a performance hit. We pride ourselves on having fast, low load, high performance superservers and we'd lose this with some servers swapping to disk.

From a technical and service point of view we'd prefer to simply give out access to more ECC RAM on the superservers to keep the performance very high and only swap to disk as a last resort.

I wonder how we can give out a default server with a higher amount of RAM by default but still not have RAM soaked up by those just running a small number of static sites... - maybe a server that is like value but paid quarterly or yearly with higher default RAM allocation....
If we can come up with a solution I'll put it forward to those that can sign it off - alternatively I will take your views forward for the default servers RAM allowances next month.

In the meantime let us know on the relavent threads how you get on with the increased allowances Dave and I have configured

- Chris / Servelocity

Dexxa · Joined: 22 Nov 2004 Posts: 380

Servelocity provides a great service!. Nothing needs to be changed or added for this company to make this company more greater then it already is Smile

. The support is great. We even got a christmas card from the staff which proves that they care about thier customers. I whould recommend servelocity to anyone that wants to have thier own server!.

Thanks servelocity and keep up the good work Very Happy

Dexxa!

paulgee · Joined: 14 Apr 2006 Posts: 5

You can view my positive comments below however in view of other comments from other seasoned members I am slightly concerned over your refund promise and policy? Would you care to comment “ninja”

My posting is here?
http://boards.servelocity.net/viewtopic.php?p=7126

Dean · Joined: 24 Feb 2005 Posts: 9

I'm very happy with my service (in terms of server speed and uptime)- and also support, which may shock some of you with various posts I've been reading recently. Even just a few days ago, I was receiving instant, helpful responses from staff by email- so they do still exist! I'm sure more speedy responses will come if you include your IP address/hostname and a clear description of the issue.

Also, some users seem to post messages to staff on the forums and claim they're being "ignored". Before jumping on the staff- remember that this is not an official channel of communication, and there's no guarantee a message here will be seen.

If e-mails are being ignored, no doubt aggressive spam filtering is to blame in a few cases. I've often spent a couple of hours talking to clients of mine before trying to get e-mail to them because of their stupidly sensitive filtering, so Servelocity would not be alone in this! Try sending from a different account if you can. I will agree, ignoring of phone calls is not acceptable, especially with the cost of calling, but see my comments at the bottom of the post for my thoughts on that.

Another thing to note is that refunds are dealt with in batches, which is why it may take some time for them to be processed. Agreed, this should be made clear in T&Cs- but just something to note.

The disappearing act from the forums is a little saddening, it was quite nice having an 'official' voice around here, but we must remember that support is a premium offering. You get your server, it's yours to play with. Servelocity's job is to keep uptime high and help out when you have problems due to their systems behaving badly- not helping you install teamspeak etc. If you want/need that, some kind of fully managed service might be what you're looking for, but it'll cost you.

Regards,
Dean

:LJ: · Joined: 21 Dec 2004 Posts: 426

paulgee · Joined: 14 Apr 2006 Posts: 5

Hi LJ and Dean!
I agree with both of you in parts, one thing I will say and as I have said before I have no gripes whatsoever with the server and basic functionality although I do find other comments in here a little disconcerting but myself I generally speak as I find, I have not had to personally request any admin backup or call on the service itself, I used it and had no problems (but then again only here for a short while).

I am not too worried about 30-day refunds either some of my servers cost me that in one day! However there are principles here and promises that should be kept and in principle the company owes me a refund so we will see! End of story.

For your information Dean, I provided full account details (including IP numbers) on the form post directly to billing and also “Additionally” on a contact email address from the main site, I marked this event of both mails with a copy within this forum (Dated) as I also read somewhere this is where admin hang out as LJ has said! (I did not include account details in the posting to the forum for obvious reasons) I have gone overboard in this area because of the comments contained herein and my experiences with ignored emails from 1 + 1 Internet and calpop, with these two companies I found they replied when it suited them and not because of any filter!

And on that note: I agree with LJ as regards Spam filtering, I consider that as an excuse, I deal with thousands of users; I do not use Spam filters because of lost business in the past! In my users control panel there is a protected (by password) email address that anyone can post to and on some of my internet pages a protected form post, that is all the Spam filtering you should need, putting an email address on a WebPage is asking for trouble harvesters are very clever these days even decrypting encrypted pages!

I don’t know about service as I haven’t needed it but again I tend to agree with LJ that if the fault is down to servelocity then they should be on the case irrespective of price, if a control panel is not working or the uptime is questionable then servelocity is responsible same as regards to finance issues!

I’m not staff either!!!
It’s been fun chatting to you chaps.
Razz

Dexxa · Joined: 22 Nov 2004 Posts: 380

Justin · Joined: 14 Feb 2005 Posts: 57

I would definitely not recommend servelocity, they are still holding on to my money after requesting a refund under their so called 30 day money back guarantee.

I am being forced to consider doing a charge back with the bank and have given them 7 days to reply from today.

Disgusting service